How long does delivery take?
Our standard delivery time is 8–10 business days after your order has been processed. Processing time usually takes 2–3 business days.
Do you offer free shipping?
Yes! We proudly offer free worldwide shipping on all orders — with no hidden charges.
Which courier services do you use?
We work with trusted global courier companies such as DHL and FedEx.
For USA and UK customers, orders may be shipped locally via USPS (USA) or Royal Mail (UK) if available in nearby warehouses.
Will I have to pay customs or import taxes?
Customs duties or import taxes are not included in product prices.
If your country’s customs department applies extra charges, they will be the buyer’s responsibility.
What is your return policy?
You can return or exchange any product within 30 days of receiving it, provided that:
- The item is unused and in original packaging.
- Tags are still attached.
- It is not a custom-made or personalized item.
Who pays for return shipping?
- If the item is defective, damaged, or incorrect, we cover the return shipping cost.
- If the return is due to change of mind, the customer pays for return shipping.
How do I request a return or exchange?
Email us at info@nyoshopping.com
within 30 days of delivery.
Please include:
- Your order number
- Reason for return/exchange
- Clear photos of the item
Our team will send return approval and instructions.
How long does it take to receive a refund?
Refunds are processed within 7 business days after we receive and inspect the returned item. The refund will appear in your account within 7–10 business days.
What if I received a damaged or faulty item?
If your item is damaged or not as described, contact us within 7 days of delivery with photos. We will send a replacement or full refund at no additional cost.
What if I received the wrong product?
If you receive the wrong item, notify us within 7 days, and we will send the correct item free of charge.
My order hasn’t arrived. What should I do?
First, check your tracking details. If your order is still not delivered or there is no update, contact us and we will help resolve the issue.
Which payment methods do you accept?
We accept:
- Visa
- Mastercard
- American Express
- Discover
- Apple Pay
- Google Pay
All payments are securely processed.
Is my payment information safe?
Absolutely. We do not store your card details. All payments are securely processed through Stripe, a trusted global payment gateway.
How can I contact customer support?
Company Name: Ash Dispatchers LLC
Company Number: 2024-001504335
Office Address: 30 N Gould St, Ste R, Sheridan, WY 82801, USA
Email: info@nyoshopping.com
Phone: +1 307-243-8982
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (Mountain Time, MST/MDT)
Response Time: We aim to respond within 24 business hours