Order Cancellation Policy

Your satisfaction is our top priority. We understand that plans change. Here’s how you can cancel your order easily and fairly.

🕒 Cancellation Window

You may cancel your order within 24 hours if it hasn’t been shipped or entered production. Just email us at info@nyoshopping.com with your order number.

💰 Free Cancellation Before Shipment

No fees, no stress — if your order hasn’t shipped, you’ll receive a 100% refund to your original payment method.

Note: Our backend system helps pause production & hold shipment for early cancellations — so your refund is quick and smooth.

🚚 After Shipment

If the order has shipped, cancellation isn’t possible — but you’re protected under our Return & Exchange Policy. We’ll guide you through an easy return process.

⚠️ Important Notes

  • All cancellations must be sent via email (for record-keeping).
  • Custom-made or personalized products may not be eligible for cancellation once processing begins.

🤝 Need Help?

We’re here to support you. Reach out anytime — we typically reply within 24 hours.