Effective as of August 30, 2025

At Nyoshopping, we aim to make returns and exchanges simple and fair for our customers. You have 30 days from the date you receive your order to request a return or exchange. Our customer service team is here to assist you and usually responds within 24 hours.

Return Policy

Before shipping, all items go through a quality check for color, size, material, and condition. If you receive an item that you are not satisfied with whether unused or gently used you can request a return.

To start a return:

• Take clear photos of the item and highlight any issues.

• Email them to sales@nyoshopping.com along with your order number.

• Once approved, you may need to cover the return shipping cost depending on the reason for return.

Returns are not accepted if:

• Original tags and packaging are missing (unless the product was defective on arrival).

• The return request is made after 30 days from delivery.

• The item is a customized or special-order product.

Exchange Policy
If you need a different size, color, or product, you can request an exchange within 30 days.

• If the exchange is due to an error on our part (wrong item, defect, damage), we will cover shipping costs.

• For exchanges due to personal preference, the customer is responsible for shipping costs.

Order Cancellation Requests

• Cancellations made within 24 hours of placing the order are fully refundable.

• Cancellations made after 24 hours but before shipping may incur a 30% deduction.

• Once an order has shipped, it can no longer be canceled but can be returned according to our return policy.

Refund Processing Time

• Refunds will be processed within 5-7 business days from the date of approval to the same mailing address, provided all refund conditions are met.

Customs & Duties
For international orders, customs duties and taxes vary by country and are the responsibility of the customer.