Refund and Returns Policy

Last updated: July 16, 2026

Thank you for shopping with Nyoshopping. This Refund and Returns Policy explains when products may be returned or exchanged, how to request authorization, who is responsible for return shipping, when refunds are issued, and how damaged, defective, incorrect, refused, unclaimed, or undelivered orders are handled.

This policy applies to purchases made directly through the Nyoshopping website.

Nothing in this policy limits any mandatory consumer rights available under applicable law.

1. Return Window

You may request a return or exchange within 30 calendar days after receiving your order.

The return period begins on the date the applicable courier’s tracking information shows that the order was delivered.

When an order is delivered in multiple packages, the return period for each product begins on the date that product is delivered.

To qualify under the 30-day return period, your return request must be submitted to info@nyoshopping.com before the return window expires.

Submitting a return request does not automatically mean that the return has been approved. You must receive written return authorization and return instructions before shipping the product.

2. Products Eligible for Return

We accept returns for both defective and non-defective products, including returns based on:

• Change of mind;
• Personal preference;
• Incorrect size selected by the customer;
• Color preference;
• A product arriving damaged;
• A product containing a manufacturing defect;
• Receipt of an incorrect product;
• Receipt of an incorrect size or color caused by a Nyoshopping error; or
• Another eligible reason accepted under this policy or required by applicable law.

Eligibility is subject to the condition requirements and exclusions stated below.

3. Return Condition Requirements

For a non-defective or change-of-mind return, the product must be:

• Unused;
• Unworn, except for a reasonable indoor fitting;
• Unwashed;
• Unaltered;
• Free from stains, odors, perfume, smoke, pet hair, makeup, or other signs of use;
• Returned with its original tags attached;
• Returned with all included accessories, parts, gifts, and documentation; and
• Securely packed to prevent damage during return transportation.

The original product packaging should be included where reasonably possible.

Trying on an item to confirm its fit is acceptable, provided the item is not worn beyond what is reasonably necessary to assess the size and appearance.

Products showing avoidable wear, washing, alteration, misuse, accidental damage, missing components, or other deterioration caused after delivery may not qualify for a full refund.

Where permitted by applicable law, we may reject the return or reduce the refund only to reflect the product’s actual reduction in value.

4. Non-Returnable Products

The following products are generally not eligible for change-of-mind returns:

• Custom-made products;
• Personalized or monogrammed products;
• Products manufactured or altered according to customer-supplied measurements or specifications;
• Products that have been worn, washed, altered, or damaged after delivery;
• Products returned without the required authorization;
• Products not purchased directly from Nyoshopping; and
• Products returned after the applicable return period.

A non-returnable or customized product may still qualify for a remedy when it arrives damaged, materially defective, materially different from its description, or incorrect due to a Nyoshopping error.

Mandatory rights under applicable consumer law remain unaffected.

5. How to Request a Return or Exchange

To request a return or exchange, email:

info@nyoshopping.com

Your request should include:

• Your full name;
• Order number;
• Product being returned;
• Reason for the return or exchange;
• Requested resolution, such as refund, replacement, or exchange;
• Clear photographs of the product when relevant; and
• Clear photographs of the packaging and shipping label for damaged or incorrect orders.

We may request additional information reasonably necessary to verify the order, inspect the reported issue, prevent fraud, or determine the appropriate return arrangement.

6. Return Authorization

Our Customer Service Team will review your request and confirm whether it qualifies under this policy.

When approved, we will provide:

• Written return authorization;
• The approved return address;
• Packaging instructions;
• Any required reference or authorization number;
• The return-shipping responsibility;
• The applicable return deadline; and
• Any additional instructions relevant to the product or destination.

Do not ship a return until you receive written authorization.

The return address may vary depending on the product, order, customer location, fulfillment arrangement, and reason for return.

7. Return Address

The approved return address will be provided by our Customer Service Team after the return request has been reviewed and authorized.

Do not send returns to our Wyoming registered office unless that exact address has been provided in your written return authorization.

The Wyoming registered office is not our general warehouse or customer return center.

A return sent to an unauthorized address may be refused, delayed, lost, or returned to the sender. Any additional cost arising from an unauthorized return may remain the customer’s responsibility where permitted by law.

8. Deadline for Shipping an Approved Return

Unless your authorization email provides a different deadline, an approved return should be handed to the return carrier within 7 calendar days after authorization.

You must retain the shipping receipt and tracking information until the return and refund process has been completed.

If the return is not shipped within the stated authorization period, contact us before shipping. A new review or authorization may be required.

9. Change-of-Mind Return Shipping

For returns based on change of mind, personal preference, size selected by the customer, color preference, or another reason not caused by a Nyoshopping error, the customer is responsible for the return shipping cost.

Nyoshopping’s complimentary standard shipping on the original order does not include free return shipping for voluntary returns.

The customer pays the selected return carrier directly. Nyoshopping does not charge a separate fixed return fee.

Customers should use a trackable shipping service and retain the shipping receipt and tracking number until the return and refund process is complete.

Nyoshopping is not responsible for an independently shipped return package that is lost before being delivered to the approved return address, except where applicable law provides otherwise.

10. Damaged, Defective, or Incorrect Products

If a product arrives damaged, defective, materially different from its description, or incorrect due to a Nyoshopping error, contact us as soon as possible.

We recommend reporting visible delivery damage or an incorrect product within 7 calendar days after delivery so that we can promptly review the issue and preserve any available courier claim.

This recommended seven-day reporting period does not reduce the general 30-day return period or any longer mandatory period provided by applicable law.

Your request should include:

• Order number;
• Description of the issue;
• Clear photographs or video of the product;
• Photographs of the external packaging;
• Photograph of the shipping label; and
• Any available courier damage report.

Do not discard the product, tags, packaging, or shipping materials until our review has been completed.

When the claim is approved, Nyoshopping will arrange or cover reasonable return shipping according to the instructions provided by our Customer Service Team.

Do not purchase return shipping and expect reimbursement unless we have approved the method and cost in writing.

Depending on the circumstances and product availability, we may offer:

• A replacement;
• An exchange;
• A repair where reasonable;
• A full refund; or
• Another remedy required by applicable law.

No standard return-shipping charge or restocking fee applies when the return results from a verified Nyoshopping error or an eligible product defect.

11. Exchanges

Eligible products may be exchanged within 30 calendar days after delivery, subject to product availability and the conditions in this policy.

Exchanges may be requested for:

• A different size;
• A different available color;
• Replacement of a damaged or defective product; or
• Correction of an incorrect product supplied by Nyoshopping.

For an exchange based on size selected by the customer, color preference, change of mind, or personal preference, the customer is responsible for shipping the original product to the approved return address.

After the returned product has been received, inspected, and approved, the replacement will be processed subject to availability.

Approved replacements are normally sent through our standard shipping service. Customs duties, import taxes, or other government-imposed charges may still apply to international exchange shipments and are determined by the destination authorities.

For an exchange caused by a verified Nyoshopping error or eligible defect, Nyoshopping will arrange or cover reasonable return and replacement shipping according to the written instructions provided.

If the requested replacement is unavailable, we may offer another available product or issue a refund to the original payment method.

12. Return Inspection

Returned products are inspected after they reach the authorized return destination.

The inspection may verify:

• Product identity;
• Product condition;
• Signs of use, washing, alteration, or damage;
• Presence of tags and included components;
• Reported defect or shipping damage;
• Compliance with the authorization instructions; and
• Eligibility under this policy.

We will notify you if additional information is required or if the return does not meet the applicable conditions.

13. Refund Amount

For an approved return, the refund generally covers the amount actually paid for the eligible returned product.

The refund is based on the final amount paid after any discount, promotional code, store credit, or other price reduction.

Because eligible orders receive free standard outbound shipping, there is normally no original standard shipping charge to refund.

Customer-paid return shipping for a voluntary or change-of-mind return is not refunded.

Import duties, customs duties, brokerage charges, customs clearance fees, local taxes, or similar charges paid to a government authority, courier, or third party are not collected by Nyoshopping and generally cannot be refunded by us.

Customers may contact the relevant customs or tax authority to determine whether a customs refund is available after a return.

14. Refund Processing Time

After an authorized return is delivered to the approved return destination, we will inspect it and normally initiate an approved refund within 7 business days.

Refunds are issued to the original payment method used for the purchase unless applicable law requires another method.

After we initiate the refund, your bank, card issuer, or payment provider may require an additional 7 to 10 business days to display the funds in your account.

Financial-institution processing times are outside Nyoshopping’s direct control.

We will provide confirmation after the refund has been initiated.

15. Partial Returns

When an order contains multiple products, you may request to return only the eligible products you no longer want.

The refund will apply only to the approved products actually returned and accepted.

Any discount tied to a minimum order value, bundle, quantity, or promotional condition may be recalculated where permitted by the promotion terms and applicable law.

16. No Restocking Fee

Nyoshopping does not charge a separate restocking fee for approved returns or exchanges.

This does not mean that Nyoshopping pays change-of-mind return shipping.

It also does not prevent the deduction of actual, documented, non-refundable third-party costs from refused, unclaimed, undeliverable, or unauthorized shipments where such deductions are disclosed in this policy and permitted by applicable law.

17. Order Modifications and Cancellations

You may request an order modification or cancellation within 24 hours after purchase by emailing:

info@nyoshopping.com

A request is not confirmed until Nyoshopping accepts it in writing.

After an order has entered processing, production, customization, packing, or dispatch, it may no longer be possible to modify or cancel it, even when the request is submitted within 24 hours.

If cancellation is no longer possible, you may request an eligible return after delivery under this policy.

The inability to cancel an order after processing has started does not remove any mandatory consumer rights provided by applicable law.

18. Refused, Unclaimed, or Returned-to-Sender Shipments

A shipment may be considered refused, unclaimed, undeliverable, or returned to sender when:

• The recipient refuses delivery;
• The recipient does not collect the parcel;
• The recipient is repeatedly unavailable;
• The delivery address supplied by the customer is incorrect or incomplete;
• The recipient does not respond to the courier;
• The recipient does not provide required customs information;
• The recipient does not pay applicable import duties, taxes, or customs charges; or
• The recipient does not complete required delivery or customs procedures.

A refund will not be issued merely because a parcel has been refused or is moving back through the carrier network.

The parcel must normally reach an authorized return destination and be inspected before refund eligibility can be confirmed.

Where legally permitted, actual non-refundable costs caused by a refused, unclaimed, undeliverable, or returned-to-sender shipment may be deducted from the refundable amount. These may include:

• Return transportation charges;
• Carrier handling or redelivery charges;
• Customs charges paid by Nyoshopping;
• Duties or taxes charged back to Nyoshopping; and
• Other documented third-party transportation costs directly associated with the failed delivery.

Nyoshopping does not impose a separate restocking fee.

No deduction will be made for costs that were not actually incurred or where applicable law prohibits the deduction.

19. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address, telephone number, and email address during checkout.

Contact us immediately if an address correction is required.

If an incorrect or incomplete address causes delivery failure or return to sender, the order will be handled under the refused, unclaimed, or undeliverable shipment provisions of this policy and our Shipping Policy.

20. Lost Return Packages

For a voluntary return shipped by a carrier selected and paid by the customer, responsibility for the package remains with the customer until tracking confirms delivery to the approved return address.

We strongly recommend using a tracked service and obtaining proof of shipment.

When Nyoshopping arranges the return carrier for an approved defective, damaged, or incorrect product, we will manage the carrier claim according to the provided return instructions.

21. Orders That Never Arrive

If an order does not arrive within the estimated delivery period, review the tracking information and contact the courier when the tracking page requests recipient action.

You may also contact us at info@nyoshopping.com for assistance.

An order is not automatically treated as lost solely because the estimated delivery period has passed.

We may open an investigation with the courier. A replacement or refund will be considered after the available tracking information and courier investigation confirm that the shipment was lost or cannot be delivered.

This process is further explained in our Shipping Policy.

22. Packages Marked as Delivered

If tracking shows that a parcel was delivered but you cannot locate it:

• Check the delivery location;
• Ask household members, neighbors, reception staff, security staff, or building management;
• Review any delivery photograph or courier notice;
• Contact the courier; and
• Notify Nyoshopping promptly.

We will provide reasonable assistance and may request proof of delivery from the courier.

A refund is not automatically issued when the carrier has confirmed delivery to the address provided during checkout. Each claim will be reviewed based on the available evidence and applicable law.

23. Chargebacks and Payment Disputes

Please contact us first if you believe a refund is due or there is a problem with your order.

Starting a payment dispute does not create an additional entitlement to a refund and does not replace the return process where a return is reasonably required.

This section does not limit any rights available through your payment provider or applicable law.

24. Promotions, Discounts, and Gift Items

Refunds are based on the amount actually paid for the returned product.

If a free promotional item was provided because the order met a particular condition, the promotional item may need to be returned when the qualifying order is returned.

Where the promotional item is not returned, its disclosed value may be deducted from the refund only where permitted by the applicable promotion terms and law.

25. Applicable Consumer Rights

Consumer-protection requirements vary by country and region.

If mandatory consumer law provides rights that are more favorable than this policy, those mandatory rights will apply.

Nothing in this policy excludes liability or limits a remedy where doing so would be prohibited by applicable law.

26. Relationship With the Shipping Policy

This Refund and Returns Policy should be read together with our Shipping Policy.

The Shipping Policy explains:

• Shipping origin;
• Delivery estimates;
• Courier services;
• Customs and import responsibilities;
• Tracking;
• Delivery attempts;
• Lost shipments;
• Refused or unclaimed deliveries; and
• Undeliverable orders.

Where the policies address the same subject, they should be interpreted consistently.

27. Policy Updates

We may update this Refund and Returns Policy when our products, return arrangements, fulfillment operations, legal requirements, or customer-service procedures change.

The updated version will be published on this page with a revised effective date.

Changes will not remove rights that arose before the updated policy became effective.